000011817 001__ 11817
000011817 005__ 20141205155949.0
000011817 04107 $$aeng
000011817 046__ $$k2008-10-12
000011817 100__ $$aTakashima, Masasuke
000011817 24500 $$aCase Studies on the Household Recovery Assistance Operation Based on Customer Relationship Management in Recent Earthquake Disasters in Japan

000011817 24630 $$n14.$$pProceedings of the 14th World Conference on Earthquake Engineering
000011817 260__ $$b
000011817 506__ $$arestricted
000011817 520__ $$2eng$$aIt is crucial for efficient individual household recovery support operation to manage those customer relations since considerable part of troubles in individual recovery came from failures in each interactions caused by lack of common understanding on each recovery process between them. In this paper, we proposed a framework of “Recovery Chart System” which manage profile of each affected household from various aspects such as property damage, family structure, economic situation, health condition, plan of recovery, and history of consultation including what they asked and how staffs responded After Noto peninsula earthquake, Mar., 2007, Anamizu town adopted our system for its recovery support operation. We examined its effectiveness and problems in practical use by following how the system was installed, utilized and extended in the actual operation.

000011817 540__ $$aText je chráněný podle autorského zákona č. 121/2000 Sb.
000011817 653__ $$aIndividual Household Recovery, Customer Relationship Management, Noto Peninsula E.Q. 2007, Anamizu Town

000011817 7112_ $$a14th World Conference on Earthquake Engineering$$cBejing (CN)$$d2008-10-12 / 2008-10-17$$gWCEE15
000011817 720__ $$aTakashima, Masasuke$$iTanaka, Satoshi$$iShigekawa, Kishie
000011817 8560_ $$ffischerc@itam.cas.cz
000011817 8564_ $$s1138048$$uhttps://invenio.itam.cas.cz/record/11817/files/10-0030.pdf$$yOriginal version of the author's contribution as presented on CD, Paper ID: 10-0030.
000011817 962__ $$r9324
000011817 980__ $$aPAPER