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The Institute of Theoretical and Applied Mechanics

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1.	Original version of the author's contribution as presented on USB, paper 550016_1.pdf.: PDF Differences between ITIL® v2 and ITIL® v3 with respect to service strategy and service design Jašek, Roman ; Kolčavová, Alena ITIL, Service Strategy, Service Design, Changes in ITIL, Life Cycle, Service Management. Detailed record - Similar records
2.	Original version of the author's contribution as presented on USB, paper 550017_1.pdf.: PDF Differences between ITIL® v2 and ITIL® v3 with respect to service transition and service operation Jašek, Roman ; Kolčavová, Alena ITIL, Service Operation, Service transition, Changes in ITIL, Life Cycle, Service Management. Detailed record - Similar records

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